End-User Licence Agreement

1.1Parties to the Agreement: the Licensor — the person holding the exclusive rights to the Multogram software and administering the Site, trading under the commercial designation "Multogram" (formerly "Autogram"); the User — a natural person of full legal capacity who has reached the age of 18, or a legal entity acting through an authorised representative, who has installed or is using the Application.

1.2Legally significant messages, claims, data-subject requests and demands of competent authorities are sent to the Licensor at the e-mail addresses listed in section 16 of this document; the parties recognise this channel as proper and sufficient. Identification and registration details of the Licensor are disclosed upon a reasoned request from a person alleging an infringement of their rights, and upon a lawful demand of a competent authority, in the manner and to the extent required by the applicable law.

1.3The service previously traded under the commercial designation "Autogram". The change of designation is not a change of party and does not alter the rights or obligations of either side arising before it: consents, permissions, licences and payments given or made under the former designation remain in full force. A reference to the former designation in documents issued earlier, in payment records and in correspondence is equivalent to a reference to the current one.

1.4The Agreement is a licence agreement granting the right to use a computer program, concluded in a simplified manner. Any of the following constitutes acceptance:

• continuing the installation after the installer has displayed the text of the Agreement;
• launching the Application or activating the licence on a Device;
• using any function of the Application.

This manner of conclusion is expressly permitted by the rules on simplified licence agreements and on contracts of adhesion in force in the member states of the Commonwealth of Independent States, and by the general rules on acceptance by conduct. No separate signature or exchange of paper documents is required.

1.5Terms used in the Agreement:

• Multogram (the Application) — a computer program installed on the User's equipment and intended to automate actions that a Telegram user is entitled to perform manually in their own accounts, including the Modules, updates and documentation forming part of it.
• Site — the website at multogram.com, including the personal account area and the documentation.
• Terms of Use — the Licensor's public offer, published on the Site, governing the account, payment, support and the affiliate programme.
• Plan — a set of capabilities and limits granted for a term; Module — a discrete functional unit of the Application.
• Device — the User's computer bound to the account by a hardware identifier (HWID) and occupying one device slot.
• User Content — any data the User creates, uploads, processes or sends by means of the Application: message texts, media files, target lists, parsing results, credentials and session files of Telegram accounts, proxy servers, task settings.

1.6The Agreement operates together with the Terms of Use and the Privacy Policy published on the Site, which form an integral part of it. By accepting the Agreement the User also accepts those documents. Their interrelation is set out in clause 16.1.

1.7The document is drawn up in Russian. The Russian version is the only legally binding one; the English text included in the installer and published on the Site is a translation provided for convenience, and in the event of any discrepancy the Russian text prevails.

1.8The version in force is the one published on the Site at multogram.com/legal/eula. The text included in the installer is provided for review at the moment of installation and may correspond to an earlier version if the distributable was obtained earlier; in the event of a discrepancy, the version published on the Site applies. This version 1.1 is in force from 18 September 2026.

1.9The Licensor may amend the Agreement unilaterally under section 16 of the Terms of Use: the User is notified of material changes at least 14 days in advance. Continuing to use the Application after a new version takes effect constitutes acceptance of it; a User who disagrees must stop using and uninstall the Application.

2.1Under this Agreement the Licensor grants the User the right to use the Application within the limits set by section 3, and the User undertakes to use the Application in accordance with the Agreement. The exclusive right to the Application is neither transferred nor assigned to the User.

2.2Multogram is general-purpose software, a tool for automating routine operations. The Application creates no new rights for the User and enables nothing the User could not do personally, by hand, in their own Telegram accounts: send a message, leave a comment, add a reaction, view a post, subscribe to a channel, register an account, copy publicly available information. The Application merely removes the need to repeat those operations manually.

2.3The Application is installed and runs on the User's equipment, under the User's operating-system account, using the User's own Telegram accounts, proxy servers and internet connection. The Licensor's server side performs licensing and accounting functions only: verification of access rights, device accounting, payment processing, the personal account area and support.

2.4The Licensor does not and technically cannot perform any action in Telegram on the User's behalf. Every action is initiated by the User, performed by the User's will, in the User's interest and under the User's control. Starting any task in the Application is an independent, informed decision of the User, taken with regard to Telegram's rules and the law applicable to the User and to the recipients of their actions.

2.5The Licensor has no access to User Content. Message texts, recipient lists, parsing results, session files, phone numbers, proxy servers and other materials are stored locally on the Device and are not transmitted to the Licensor's servers (section 7). The Licensor does not review or moderate, and is not in a position to assess in advance, what the User sends, publishes or collects.

2.6The Application is not malicious software. The Application is not intended for the unauthorised destruction, blocking, modification or copying of computer information, or for neutralising means of protecting computer information; it contains no functionality of that nature and cannot be used for such purposes as designed. The Application works solely with those accounts, files and network resources to which the User grants it access lawfully and of the User's own accord.

Using the Application to access computer information belonging to others is a material breach of the Agreement and, as a rule, an offence in its own right under the law of the CIS states. Liability for such actions rests solely with the User.

2.7The Application is not a means of unauthorised access to computer information: it does not guess or intercept passwords, does not exploit software vulnerabilities and does not circumvent authentication. Credentials and confirmation codes are entered and supplied by the User, who is responsible for holding the rights to the accounts concerned.

2.8The Application is not a VPN service, an anonymiser, a proxy service or any other means of obtaining access to information resources to which access is restricted in any state. The Licensor supplies no proxy servers and provides no circumvention of access restrictions; the User determines and configures their own network connection and is responsible for compliance with the law applicable to them.

2.9The Licensor is not an organiser of information dissemination on the internet, a telecommunications operator, a social-network owner, a news aggregator or a mass medium. The Licensor does not receive, transmit, deliver or process the User's messages, does not store them and holds no record of their transmission.

2.10The Licensor does not supply or sell: Telegram accounts, phone numbers, SIM cards, confirmation codes, proxy servers, databases, user lists, or services for account registration, bulk messaging, engagement inflation or promotion. The User acquires and uses all of the above independently, from third parties and at their own risk.

2.11The Licensor is not affiliated with Telegram. Multogram is not a product of Telegram Messenger Inc., Telegram FZ-LLC or their affiliates and is not endorsed, certified or supported by them. Telegram is a trademark of its respective owner, referred to solely to indicate compatibility. The relationship between the User and Telegram is governed by Telegram's terms of service; complying with them is the User's obligation.

3.1The Licensor grants the User a simple (non-exclusive) licence to use the Application for its direct functional purpose. The permitted method of use is reproduction of the Application, limited to installation on a Device, recording in computer memory and execution to the extent necessary for it to function.

3.2The licence is non-transferable, may not be sub-licensed and confers no right to give third parties access to the Application. The right of use is granted to the User personally and does not pass to any other person, save where expressly agreed by the Licensor in writing.

3.3The licence is valid in the territory of every country where use of the Application is not prohibited by the applicable law. The User independently verifies that installing and using the Application is permissible at their location and at the location of the recipients of their actions.

3.4Term of the licence: for a Plan — the paid period; for the free Standart plan — an indefinite term, with the Licensor's right to change or discontinue it under section 16 of the Terms of Use; for a Module — 5 years, renewed automatically for the same term an unlimited number of times on the conditions of clause 3.5 of the Terms of Use.

3.5The number of Devices used simultaneously is limited to the slots included in the Plan. The Application is bound to a Device by a hardware identifier; the User may unbind a Device in the personal account area, freeing the slot, subject to the reasonable interval between unbindings set by the Licensor.

3.6The licence is granted on condition that the User holds a valid account on the Site. Deletion of the account, as well as its blocking on the grounds set out in the Terms of Use, terminates the licence, including licences to Modules already purchased, without refund of amounts paid.

3.7All rights not expressly granted to the User by this section are reserved to the Licensor. The absence of an express prohibition in the Agreement does not amount to a grant of rights.

4.1The User may not:

• transfer, sell, rent, give away, distribute or otherwise provide third parties with access to the Application, the distributable, the account or the licence key;
• publish licence keys or access credentials, or use keys and accounts belonging to others;
• modify, decompile or disassemble the Application, otherwise study its code, or create derivative works based on it;
• circumvent, disable, substitute or otherwise neutralise technical protection measures, the licensing and device-binding mechanisms, Plan restrictions or limits;
• substitute or mask the hardware identifier, or use virtual environments, emulators or other technical means in order to run the Application on more Devices than the Plan provides for;
• remove or alter copyright notices, trademarks, version marks or other protection notices contained in the Application and its interface;
• use the Application or parts of it to create a competing product, or provide services to third parties on its basis, without the Licensor's written consent;
• access the Licensor's servers and API programmatically beyond the Application's normal operation, create excessive load, or carry out scanning and penetration testing without written permission.

4.2The prohibition on studying and reworking the code does not extend to acts expressly permitted by mandatory rules of the applicable law — in particular decompilation necessary to achieve interoperability with an independently created program, subject to the statutory conditions: the information cannot be obtained by other means, decompilation is limited to what is necessary, and the information obtained is not used to create a program substantially similar in its expression to the Application and is not disclosed to third parties.

4.3Circumventing technical measures protecting copyright is an independent infringement of the exclusive right, irrespective of whether the licence itself has been breached, and gives rise to the remedies provided by the applicable law.

4.4A breach of this section is a material breach of the Agreement and entitles the Licensor to revoke the licence and terminate access unilaterally and out of court, without refund of amounts paid.

5.1The governing rule. Multogram may be used only lawfully and in good faith, and only in relation to those accounts, channels, groups, data and recipients in respect of which the User holds the necessary rights, powers or consents. Automation does not widen the User's rights: whatever is prohibited manually is equally prohibited by means of the Application.

5.2The User undertakes to:

• comply with the law of the country of their location, the country of their citizenship, and the country where the recipients of their actions are located;
• comply with Telegram's terms of service and the rules of any other services used;
• use only those Telegram accounts that belong to them or have been transferred to them by their owner on a lawful basis;
• distribute advertising and other messages only where the recipient has given prior consent, if such consent is required by the applicable law;
• provide recipients with a means of opting out of further messages and stop sending upon such a request;
• not mislead recipients as to the identity of the sender, the nature of the message or the goods, works or services offered.

5.3It is expressly prohibited to use the Application for:

• bulk distribution of advertising messages without the recipients' consent (spam), and any messages that breach advertising law;
• fraud in any form: deception, abuse of trust, phishing, fake giveaways and contests, pyramid schemes, "investment" and "arbitrage" schemes, sham sales, extortion;
• distribution of malicious software, links to malicious and phishing resources, exploits or means of unauthorised access;
• unauthorised access to computer information belonging to others: use of other people's accounts, session files, confirmation codes, phone numbers or other access data without lawful grounds and the owner's consent;
• registration of accounts using other people's phone numbers, other people's personal data or forged documents, or circumvention of verification systems for unlawful purposes;
• distribution of material involving the sexual exploitation of minors, child pornography, or any unlawful material addressed to minors;
• terrorist and extremist activity, recruitment, financing of terrorism, incitement to violence, or incitement of hatred or enmity on any ground;
• trafficking in narcotic drugs, psychotropic substances and their precursors, weapons, ammunition, explosives, forged documents, personal data or other goods and services that are restricted or prohibited in circulation;
• collection, compilation, sale and transfer of third parties' personal data, including the creation and distribution of databases and services for identifying individuals or looking up information about them;
• defamation, insult, blackmail, harassment, bullying, threats, incitement to suicide, or acts directed against honour, dignity and business reputation;
• impersonating another person, organisation, public authority or brand, or using third-party trademarks and trade names without the rights holder's permission;
• creating a knowingly false impression of the popularity, demand for or quality of goods, works, services or information materials, including engagement inflation and simulated user activity for the purposes of unfair competition or misleading consumers;
• infringement of copyright and related rights, including mass copying and republication of other people's materials and channels without the rights holder's permission;
• interference with elections and referendums, covert political campaigning, or dissemination of knowingly false information of public significance;
• creating excessive load on third-party services, flooding, denial of service, or destabilising the operation of Telegram and other information systems;
• any other acts prohibited by the law applicable to the User or to the recipients.

The list is not exhaustive. The absence of a particular scenario from it does not make that scenario permitted: the governing rule of clause 5.1 remains decisive.

5.4Responsibility for the content of messages, the composition of recipient lists, the provenance of accounts and proxy servers, and for the compliance of their actions with the law rests solely with the User. The Licensor has no technical means of reviewing that information in advance and does not moderate User Content.

5.5The Licensor accepts abuse reports at [email protected]. A report must describe the violation, provide supporting information and give the reporter's contact details; the Licensor considers it within a reasonable time.

5.6Where a breach of this section is identified — by the Licensor itself, on a substantiated third-party complaint, or on a lawful demand of a competent authority — the Licensor may suspend or terminate the licence without prior notice and may disclose the information available to it to the competent authorities in the manner prescribed by the applicable law. Such information is limited to the data listed in clause 7.2.

5.7The Licensor neither approves nor encourages unlawful use of the Application, provides no advice on circumventing legal requirements or Telegram's rules, and may decline support where the content of a request indicates preparation for unlawful acts.

6.1This section allocates the obligations arising from the law on personal data, on advertising and on communications. It applies irrespective of the state in which the User is located and does not displace the requirements of the law applicable to them.

6.2Where the User processes third parties' personal data by means of the Application — collecting usernames, phone numbers and other information, sending messages to recipients, compiling lists — the User is the operator (owner, controller) of that data. The User alone determines the purposes and means of processing. The Licensor takes no part in such processing; no instruction to process personal data is given to or accepted by it, and it is not a processor.

The Licensor does not hold the data processed by the User and can neither confirm nor deny that any particular person processes it. Requests from data subjects and competent authorities must be addressed to the User as the operator.

6.3The User independently and at their own expense ensures:

• a lawful basis for processing — the data subject's consent or another basis provided by the applicable law — and retention of evidence that it exists;
• notification of the competent data protection authority of the intention to process, and maintenance of the required internal documentation, where the law of their location imposes such an obligation;
• compliance with any requirement that the recording, systematisation, accumulation, storage, updating and retrieval of personal data of citizens of a given state be carried out using databases located in its territory, where such a requirement applies to them;
• compliance with the conditions for cross-border transfers of personal data, including notification of the competent authority and obtaining the necessary assurances, where such a transfer takes place;
• confidentiality and security of the data processed, including while it is stored on the Device and in services the User employs;
• handling of data subjects' requests, cessation of processing and erasure of data upon their lawful demand;
• notification of the competent authority and of data subjects about incidents, where the applicable law imposes such an obligation.

6.4Advertising and messages over telecommunications networks. Distributing advertising over telecommunications networks, including messengers, is permitted only where the recipient has given prior consent to receive it. The obligation to obtain that consent, to retain evidence of it and to stop sending immediately upon the recipient's request rests with the User. Sending without consent constitutes improper advertising, for which the advertising distributor is liable. The Licensor is not an advertising distributor, advertiser or advertising producer and takes no part in determining the content of messages or the circle of their recipients.

6.5The User may not use the Application to create, augment, sell or otherwise distribute databases containing third parties' personal data, or to provide services for identifying individuals or obtaining information about them against their will.

6.6Where the User's activity requires a licence, permit, registry entry, advertising labelling or other authorisation under the law of their location or of the recipients' location, the User obtains it independently. The Licensor does not verify that it exists and is not liable for its absence.

6.7The User independently discharges the tax obligations arising for them in connection with the acquisition and use of the Application and with the activity carried out by means of it, under the law of their country of tax residence.

7.1Operational data is processed by the Application locally, on the User's Device, and is not transmitted to the Licensor's servers. This includes: Telegram accounts, session files and tdata, phone numbers and confirmation codes; texts of messages, comments and posts and attached media; target lists and parsing results; addresses, logins and passwords of proxy servers; mode settings, schedules and task execution logs.

7.2The Application transmits to the Licensor's servers only the information required to verify access rights and account for devices:

• the User's account identifier and session token;
• the Device's hardware identifier as an irreversible hash (HWID) and the device name set by the User;
• the Application version and operating-system details needed to check compatibility and deliver updates;
• the licence status, the active Plan and the list of available Modules;
• the IP address and User-Agent string recorded when the servers are contacted.

The composition, purposes, legal bases and retention periods of this data are disclosed in the Privacy Policy published on the Site.

7.3The Application contains no undocumented functionality, no covert data channels and no means of remotely controlling the User's equipment. The Application does not collect information other than that listed in clause 7.2, does not read files unrelated to its operation and does not transmit User Content to third parties.

7.4Diagnostic material — operation logs, screenshots, configuration files — is transmitted to the Licensor only at the User's own initiative when contacting support. The User must not include passwords, confirmation codes, session files or third parties' personal data in such material.

7.5If the User uses the built-in AI assistant, the text of their request and the context needed to answer it are transmitted to the Licensor's servers and onward to the language-model provider. Do not include personal data, passwords or other information that must not leave the Device in such requests.

7.6The User is responsible for protecting the Device, controlling access to it and preserving local data, including session files. The Licensor does not back up local data and cannot restore it.

8.1The Application periodically contacts the Licensor's servers to verify the licence. Where there is no network connection, or access to the Licensor's servers is blocked by a communications provider or a state, the Application's functionality may be limited; this is not a defect of the Application and gives no right to claim a refund.

8.2Updates, fixes and new versions of the Application are provided on the terms of this Agreement and may be installed automatically. Installing an update does not require a new agreement. The Licensor is not obliged to keep outdated versions of the Application operational.

8.3The Licensor may change, extend and discontinue support for individual functions and Modules of the Application where this is warranted by changes in external services, security requirements or product development.

8.4The Application has hardware and operating-system requirements set out in the documentation on the Site. Operation on configurations that do not meet those requirements is not guaranteed.

9.1The Application is provided "as is" and "as available". To the fullest extent permitted by the applicable law, the Licensor gives no warranties, express or implied, including warranties of fitness for a particular purpose, merchantability or uninterrupted operation.

9.2In particular, the Licensor does not warrant:

• uninterrupted and error-free operation of the Application and the server side;
• compatibility with every configuration of hardware, operating system, antivirus software, proxy server and network environment;
• that the User will achieve any commercial or other result;
• the survival of the User's Telegram accounts or the absence of restrictions, blocks or other measures applied to them;
• the preservation of data stored on the Device, including session files, lists and task settings;
• that the Application will continue to work after Telegram changes its programming interface, rules, limits or anti-automation mechanisms;
• availability of the Licensor's servers in a particular country where communications providers or public authorities impose restrictions.

9.3The User is warned that automating actions in Telegram is contrary to Telegram's rules and may result in restriction or irreversible blocking of the accounts used.

Do not use accounts whose loss would be critical to you with Multogram. Delay, limit and warm-up settings reduce this risk but do not eliminate it. Responsibility for the choice of accounts, proxy servers and operating parameters rests with the User.

9.4The copy-protection, executable-packing and network-automation mechanisms used in the Application may trigger false positives in antivirus software and file-reputation systems. Such a detection is not a defect of the Application and does not indicate the presence of malicious functionality in it.

9.5The Application's performance depends materially on factors outside the Licensor's control: the quality and provenance of accounts, proxy servers and the internet connection, the settings chosen by the User, and Telegram's current policy.

10.1The Licensor is not liable for the User's actions performed by means of the Application or for their consequences, including the content of the materials distributed and the infringement of third-party rights or of the law on advertising, personal data, competition and consumer protection.

10.2The Licensor is not liable for indirect losses, lost profit, loss of data or business reputation, or for damage caused by: blocking or restriction of Telegram accounts; the acts of Telegram, payment providers, proxy suppliers or other third parties; or inability to use the Application for reasons beyond the Licensor's reasonable control.

10.3The Licensor's aggregate liability on any ground arising out of this Agreement is limited to the amount actually paid by the User to the Licensor over the 6 months preceding the event giving rise to liability and, in respect of an individual Module, to the price of that Module.

10.4The Licensor is not a party to the User's relations with Telegram, suppliers of accounts and proxy servers, message recipients or other third parties, does not act as the User's representative and is not liable for the User's obligations towards them.

10.5The limitations in this section do not apply to liability that cannot be limited under mandatory rules of the applicable law — in particular liability for intentional breach of an obligation and for harm to life and health, and to rights conferred on consumers by rules that cannot be varied by agreement of the parties.

11.1In accepting the Agreement and on each use of the Application, the User represents and warrants that:

• they are at least 18 years old, have full legal capacity and are entitled to enter into this Agreement; where acting for an organisation, they hold the necessary authority;
• their use of the Application does not breach the law applicable to them, to their activity or to the recipients of their actions;
• they hold all rights to the Telegram accounts, channels, groups and materials used and distributed, or have the consent of the rights holders and owners;
• they have a lawful basis for processing third parties' personal data and discharge the obligations set out in section 6;
• they do not use the Application for the purposes listed in clause 5.3 and will not facilitate such use by third parties;
• they understand that automating actions increases the risk of restrictions up to and including blocking being applied to their Telegram accounts, and accept that risk in full;
• the information they provided on registration and licence activation is accurate.

11.2The representations and warranties in this section are material: the Licensor grants the licence in reliance on their accuracy. The inaccuracy of any of them is a material breach of the Agreement.

11.3The User bears full and sole liability for their actions performed by means of the Application and for their consequences — towards third parties, message recipients, rights holders, data subjects, Telegram and the competent authorities.

11.4The User undertakes to indemnify the Licensor in full against all losses, including actual damage and lost profit, fines, compensation and awards made to third parties, and reasonable costs of legal assistance and participation in proceedings, arising from: the User's breach of this Agreement; the inaccuracy of their representations and warranties; or claims, actions, demands or administrative proceedings brought against the Licensor in connection with the User's actions.

11.5Where a claim connected with the User's actions is brought against the Licensor, the Licensor notifies the User and may join them to the proceedings; the User must provide reasonable assistance. Where the Licensor satisfies such a claim, it acquires a right of recourse against the User for the full amount paid.

11.6The obligations in this section survive termination of the Agreement, deletion of the account and revocation of the licence.

12.1The Licensor may suspend or terminate the licence without refund of amounts paid in the event of: a breach of sections 4, 5 or 6; inaccuracy of the representations and warranties in section 11; circumvention of licence restrictions; abuse of the affiliate programme or promo codes; a payment dispute raised outside the claims procedure; or receipt of a lawful demand from a competent authority.

12.2Where there is no indication of a deliberate breach, the Licensor will where possible notify the User in advance and allow a reasonable period to remedy it.

12.3The User may terminate the Agreement at any time by ceasing to use the Application and removing it from all Devices. Termination at the User's initiative does not give rise to a refund.

12.4On termination of the licence the User must immediately cease using the Application and delete all copies of it from their Devices. Refunds are governed by section 7 of the Terms of Use; as a general rule, amounts paid are not refundable.

12.5The Licensor may discontinue the service entirely, giving Users at least 30 days' notice by e-mail or in the personal account area. In that case the unused paid subscription period is refunded pro rata or compensated as agreed between the parties.

12.6Termination of the Agreement does not affect sections 6, 10, 11, 13, 14 and 15, which survive.

13.1The exclusive right to the Application, its interface, design, documentation, trademarks and other intellectual property belongs to the Licensor and is protected both as a computer program and as other subject matter of copyright.

13.2Use of the designation "Multogram", the logo and the Licensor's other means of individualisation in domain names, business names, advertising materials and paid search advertising is permitted only with the Licensor's written consent. The User may not create websites, channels or accounts that mislead as to affiliation with Multogram.

13.3User-created modules. Rights to modules, scripts and other materials created by the User with the module builder belong to the User. The User is solely responsible for their content and for the compliance of their operation with sections 5 and 6. The Licensor does not review user-created modules, does not warrant that they work or are safe, and is not liable for the consequences of using them, including where a module was obtained by the User from a third party.

13.4The User may not distribute modules they have created as a product of the Licensor, use the Licensor's means of individualisation when distributing them, or claim that they are endorsed or supported by the Licensor.

13.5By sending the Licensor suggestions, comments and ideas about the development of the Application, the User grants the Licensor the right to use them without limitation as to territory or term, without remuneration and without attribution. The Licensor is under no obligation to implement such suggestions.

14.1The User represents that they are not included in any sanctions list, are not controlled by persons included in such lists, and are not located in a jurisdiction in respect of which the applicable law prohibits supplying them with software.

14.2The User undertakes not to export, re-export or transfer the Application or rights to it in breach of export-control requirements and sanctions regimes applicable to the User or to the Licensor.

14.3The User independently ensures compliance with the requirements of the law of their location concerning the import, distribution and use of software containing encryption functionality, including notification or authorisation requirements where these apply to them.

14.4Where the Licensor has reasonable grounds to believe that granting the licence to the User conflicts with this section, the Licensor may refuse to grant the licence or terminate it without refund of amounts paid.

15.1This Agreement is governed by the law of the country in which the Licensor is located. Where the User is a consumer, the mandatory rules of the law of their country of habitual residence that cannot be varied by agreement of the parties continue to apply.

15.2The Agreement is deemed concluded at the Licensor's location. The right to use the Application is granted to the User at the Licensor's location by providing access to download the distributable and to activate the licence.

15.3A pre-action claims procedure is mandatory. A claim is sent to [email protected] or through the support system in the personal account area and must state the substance of the demand and the information supporting it. The response period is 30 days from receipt.

15.4A dispute not resolved through the claims procedure is to be heard by the court at the Licensor's location, unless a different jurisdiction is prescribed by mandatory consumer-protection rules.

15.5The parties recognise the legal force of electronic correspondence, notices in the personal account area and messages sent to the e-mail addresses specified; such messages are equivalent to documents made in simple written form.

16.1Interrelation of the documents. This Agreement, the Terms of Use and the Privacy Policy form a single set of documents and are construed together. This Agreement governs the installation and use of the Application on the User's equipment; the Terms of Use govern the account, payment, support and the affiliate programme; the Privacy Policy governs data processing. Where a conflict cannot be resolved by construction, the Terms of Use in the version published on the Site prevail.

16.2Force majeure. The parties are released from liability for non-performance caused by circumstances they could neither foresee nor prevent, including failures and outages of data centres and communication channels, acts of public authorities, network access restrictions, changes to or discontinuation of Telegram, disconnection of payment providers, military action and natural disasters.

16.3Severability. If a provision of the Agreement is held invalid or unenforceable, the remaining provisions stay in force; the invalid provision is replaced by one closest to it in meaning and permissible in law.

16.4Assignment. The Licensor may transfer its rights and obligations under this Agreement to a third party, including on a transfer of business, reorganisation or incorporation of a legal entity, upon notice to the User on the Site. The User may not transfer their rights and obligations without the Licensor's written consent.

16.5No other relationship. The Agreement creates no partnership, agency, employment or other relationship between the parties beyond those it expressly provides for.

16.6No waiver. The Licensor's failure to exercise a right or remedy does not constitute a waiver of it for the future.

16.7Licensor's details and contacts. The Licensor is the person holding the exclusive rights to the Multogram software and administering the Site, trading under the commercial designation "Multogram" (formerly "Autogram"). Contacting the Licensor: general and legal enquiries — [email protected]; personal-data enquiries — [email protected]; abuse reports — [email protected]. Messages sent to those addresses are deemed received by the Licensor.