Payment and renewal
How to buy a plan, a mode or a device slot in your Multogram account on the website: payment methods, promo codes, payment statuses, renewal without automatic charges, switching plans with credit for the remainder, refunds, rewards and the partner program.
Everything to do with money happens on the website, in your account dashboard: plans — in the Subscription section, modes — in Modules, device slots — in Machines, payment history — in Payments. The application only reads what you have bought.
How to buy
Choose the purchase. A plan and term (a month, a year or forever) — in the Subscription section; a mode for good — in the Modules section; extra slots — in the Machines section. From the application, the Unlock and Manage plan buttons open the right page directly.
Choose a payment method. The purchase window shows the available methods: bank card, SBP, foreign card, cryptocurrency and others. A method may have a fee and a "from" and "to" amount limit — a method that doesn't fit the amount is unavailable.
Enter a promo code, if you have one — the discount shows in the amount right away. At the bottom of the window is the summary: price, discount, the payment method's fee and the Total.
Pay. The Pay button creates an invoice with the payment provider. Complete the payment on its page.
Once the payment is confirmed, the purchase activates by itself — on the website right away, in the application after the profile refreshes (at worst, restart the application).
Payments
The Payments section is the history of all payments.
| Status | What it means |
|---|---|
| Pending | The invoice is created, the payment is not confirmed yet |
| Paid | The payment is confirmed, the purchase is active |
| Failed | The payment didn't go through. Try again through the purchase window |
| Cancelled | The payment was cancelled before it was paid |
| Refunded | The money was returned |
There can be only one unpaid invoice at a time. If you start a new purchase while the old invoice is still waiting for payment, the window offers View pending payment or Cancel pending & continue. An invoice in the Pending status can be paid or cancelled from its card.
Renewal
There is no auto-renewal — money is never charged by itself. A few days before the plan ends a reminder appears. To renew, buy the same plan again: the new period is added to the current term, and not a single day is lost.
If the plan has ended, the account goes back to Free: the plan's modes are locked, while the accounts database, proxies, the messenger and the modes bought for good stay.
Switching plans
- To a higher plan — any time. The unused days of the current plan are credited towards the payment, so you only pay the difference: the button shows Upgrade for …. The credit covers no more than 80% of the price.
- To a lower plan — only after the paid period ends. Otherwise the unused difference would be lost, so such a purchase becomes available later.
- A forever plan — from it you can only move to a higher forever plan, with credit for the current one.
- Purchased modes make the plans that include them cheaper.
The final amount with all credits is always visible before you pay.
Promo codes
The Promo code field is in the purchase window. A promo code may give a percentage discount, a bonus to the balance or cover the whole price — then the button becomes Activate for free.
Some promo codes require confirming a device: for them you need to sign in to the Multogram desktop application on your computer at least once.
Refunds
Refunds are considered individually. Open a support ticket with the Payment issue category and give the payment ID from the Payments section. See Support.
Rewards and the partner program
The Rewards section of your account on the website is the rewards program, when it is active:
- Points are awarded for simple tasks (for example, signing in to the application or trying the AI assistant) and for friends who signed up with your link and signed in to the application.
- A bug you find — or any technical issue — earns points too. Click Report an issue on the task card: a support ticket opens with the "Application bug" category. Describe how to reproduce the problem. Once the team confirms it, you receive points: the more serious the issue, the bigger the reward — the range is shown on the card.
- Points are exchanged for plan days, AI credits, extra device slots and discounts. Points are not money and can't be turned into money.
- Partner commission — a percentage of the purchases of the people you invited. It accumulates on the partner balance in dollars; it can be withdrawn (there is a minimum payout amount) or exchanged for points with a bonus.
Purchases from your own accounts don't earn commission. The referral code and the points balance are also visible in the application — in the profile.
Common questions
I paid, but access didn't open
Wait a few minutes: the payment is being confirmed by the provider. Check the status in the Payments section. If the payment is Paid but the mode is locked in the application, restart the application. If the payment is stuck or went through but the status doesn't change, open a ticket with the payment ID.
Why can't I create a new payment?
You already have an unpaid invoice. Pay or cancel it — the purchase window offers to do so.
Why is a payment method unavailable?
The amount is outside its limits, or the method is temporarily disabled. Choose another one.
Can I get my money back?
Refunds are considered individually, through a support ticket.
Will I lose days if I buy a plan before the current one ends?
No. The same plan is extended — the period is added to the current one. Moving to a higher plan credits the unused days.
Updated
Plans
The Multogram Free, Pro and Max plans and buying individual modes for good: which modes each plan includes, how many devices, billing periods, the Pro trial and how to choose the best option.
Devices
Device slots in Multogram: how a computer is linked to the account, how many devices a plan gives, how to buy an extra slot, rename or unlink a device, and what to do about the "No free device slots" error.