Troubleshooting
What to do if Multogram won't install or start, a task doesn't begin, accounts don't connect, there are errors in the log or Telegram has restricted the accounts. A "symptom → cause → solution" table and links to detailed sections.
Find what you see in the tables and go to the solution. If nothing fits, open a support ticket.
Installing and starting the application
| What you see | Cause | What to do |
|---|---|---|
| "Windows protected your PC" | SmartScreen doesn't know the publisher | More info → Run anyway |
| The installer disappeared, the application closes by itself | Antivirus | Antivirus and SmartScreen |
| "Invalid email or password" | A typo, keyboard layout, a different account | Check the details; the password is the same as on the website |
| Forgot the password | There is no self-service reset | Write to support from the account's email — Support |
| "No free device slots" | All of the account's slots are taken | Devices |
| "This device is blocked", "Account blocked" | A decision of the administration | Contact support |
| "Secure connection unavailable" | Developer tools are open, or an old version | Close them, restart, update the application |
| An update won't install | The package didn't download or is damaged | Try again; if it happens again, download the installer from the website |
Modes and tasks
| What you see | Cause | What to do |
|---|---|---|
| A mode with a lock | It isn't in your plan | Plans: a plan or a mode purchase |
| The task isn't created: "Fill in the required settings" | Empty required fields | Fill them in on the mode tab |
| "Select at least one account" | No accounts are ticked | Tick accounts in the task window |
| "There can't be more threads than selected accounts" | Too many threads | Reduce the threads or select more accounts |
| The start is refused: "This mode is not part of your plan" | The plan ended or changed | Renew the plan or buy the mode |
| "Could not reach the server to confirm the start" | No internet or the server is unreachable | Check the internet connection and try again |
| The task finished right away | No targets, the accounts ran out, no ticked rows | Check the fields and the task log |
| The mode did less than expected | Limits, filters, Telegram errors | The task log; the mode page's "Common questions" sections |
Accounts and connection
| What you see | Cause | What to do |
|---|---|---|
| Accounts don't connect, the session "drops" | The computer's clock is wrong | Wrong clock |
| The Proxy error status | The proxy doesn't work | Check and replace the proxy — Proxies |
| The Invalid session status | The session was terminated or the account was signed out | Sign in again: Add Account → Manual |
| The Banned status | Telegram banned the account | Take the account out of work |
| The Restricted status | A spam restriction | Telegram limits |
| Imported accounts are "Unauthorized" | This is normal — the session hasn't been checked yet | The Check accounts mass action |
| An account disappears, session files vanish | Antivirus deletes the files | Add the sessions folder to the exclusions |
Errors in the log
| What you see | What to do |
|---|---|
| Error messages for individual targets | This is normal: the work goes on. Explanations — Errors and messages |
| "Telegram rate limit", "Telegram restricted the account for spam" | Telegram limits |
| A line ends with the words "the account stops working in this task" | The account got a FloodWait with Pause account on FloodWait on, was banned or lost its session. The other accounts continue — what happens to the account |
| "AI is unavailable: …" | A wrong key, no money at the provider, no model selected — AI |
| "Could not start the session" | The session is invalid, there is no connection or the proxy doesn't work |
Payment and access
| What you see | What to do |
|---|---|
| I paid, but the mode is locked | Wait a few minutes, check Payments on the website, restart the application — Payment |
| A new payment can't be created | Pay or cancel the pending invoice |
| A module is "Unavailable" or locked | Modules |
Detailed sections
Clock and antivirus
The computer's clock, SmartScreen, antivirus exclusions.
Errors and messages
What each message in the log and on the screen means.
Telegram limits
FloodWait, spam block, bans and how to avoid them.
Support
How to open a ticket and what to write in it.
Updated
Devices
Device slots in Multogram: how a computer is linked to the account, how many devices a plan gives, how to buy an extra slot, rename or unlink a device, and what to do about the "No free device slots" error.
Clock and antivirus
The two most common reasons Multogram doesn't connect to Telegram or won't install: a wrong system clock and Windows protection (antivirus, SmartScreen). How to check and fix both.