Plans, billing and devices
Common questions about paying for Multogram: how a plan differs from buying a mode, whether there is a free plan and a trial, whether the subscription renews, how to switch plans, get a refund, pay, use a promo code and free a device slot.
How is a plan different from buying a mode?
A plan (Pro or Max) unlocks a set of modes at once for a month, a year or forever. A mode purchase unlocks one mode for good, and it works on any plan, even on Free. One mode for a long time is better bought, several are better taken with a plan. See Plans.
Is there a free plan?
Yes, Free — free and forever: the accounts and proxies database, the messenger, mass actions on accounts. It has no automation modes.
Is there a trial period?
Yes: a new account can get 14 days of the Pro plan once. The offer appears in the application after sign-in. See Plans.
Does the plan renew automatically?
No, there is no auto-renewal. A reminder arrives before the term ends. To renew, buy the same plan again: the term is added to the current one.
What happens when the plan ends?
The plan's modes are locked, and the account goes back to Free. Accounts, proxies, the messenger and the modes bought for good stay.
How do I switch to another plan?
To a higher one — any time, with credit for the unused days (the Upgrade for … button). To a lower one — after the paid period ends. See Payment and renewal.
Can I get my money back?
Refunds are considered individually: open a ticket with the Payment issue category and the payment ID.
How do I pay?
In your account on the website: choose a plan, mode or slot, a payment method (card, SBP, cryptocurrency and others — the list depends on the amount), optionally a promo code, and pay the invoice at the provider.
I paid, but access didn't open
Wait a few minutes and check the status in Dashboard → Payments. If the payment is Paid, restart the application. If the status doesn't change — a support ticket with the payment ID.
Why can't I create a new payment?
You have an unpaid invoice. Pay or cancel it — the purchase window offers to do so.
Where do I enter a promo code?
In the purchase window, the Promo code field. Some promo codes require signing in to the application on your computer at least once.
Can I buy Modules and the Modules Constructor separately?
No, they come only with the Pro and Max plans.
How many devices can I connect?
Free — 1, Pro — 3, Max — 5. Extra slots are bought in the Machines section, no more than 5 in total per account.
How do I free a device slot?
Dashboard → Machines → Revoke for the computer you no longer need. The slot is freed right away.
How do the rewards and partner programs work?
Points are awarded for tasks and invited friends, and they can be exchanged for plan days, AI credits, device slots and discounts. A partner commission is credited from the purchases of the people you invited. It is all in the Rewards section of your account on the website. See Payment and renewal.
Does the plan limit the number of Telegram accounts?
No. The plan defines the modes and the number of devices, not the size of the accounts database.
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About Multogram
Common questions about Multogram: what the program is, whether it is a bot, which systems it runs on, whether it needs the internet, where accounts are stored, whether it works on several computers, how it updates and which languages it supports.
Accounts, proxies and the messenger
Common questions about Telegram accounts in Multogram: how to add accounts and in which format, what to do with tdata, why the status is "Unauthorized", how to check accounts, set 2FA, attach proxies, whether to work without proxies, and about the built-in messenger.